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IT Helpdesk
If you own or manage a smaller sized firm, you probably find your IT staff need outside help. And, regular LAN network users often need help with e-mail, software support, and remote network access. Finding a reliable IT helpdesk solution for your Lawrence-based business can be a great time saver and money saver, and relieve a lot of stress when your IT staff can’t respond in a timely manner to their problems. Outsourcing IT helpdesk overseas is fraught with language and software knowledge shortcomings. Using a local IT firm to serve your network users is just a wise choice.
When you call our Help Desk hotline, you are connected to a “live” Help Desk consultant. In many cases, a consultant can help you resolve an issue over the phone, reducing the likelihood of an on-site emergency call. We can reduce your overall IT support costs. All incoming IT support requests from New York and Massachusetts are logged, tracked, and managed through our Help Desk system which also stores all historic information. Help Desk support is always just a phone-call away. Our New York and Boston clients enjoy “live” IT Help Desk assistance Monday through Friday, 8:30 a.m. to 5:30 p.m. EST. Off-hours support is available through our 24-hour dispatch service.
iCorps also offers and extended (24/7) "live coverage service" for "live help desk support". See our other managed care service packages.
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Find out more about our services for New York Massachusetts clients including MA IT services , MA IT services , wireless LAN management support MA, Microsoft IT support and MA web programming.
IT Consulting
iCorps’ IT consulting experts analyze and optimize your network performance. IT outsourcing, IT consulting and IT management capabilities are offered à la carte or as a comprehensive program to outsource your IT department. iCorps takes the worry out of IT management — freeing you to focus on business rather than technical network issues. Our proactive maintenance and IT support programs help our clients’ it departments operate more efficiently and effectively into the future. We have offices in Boston and New York.
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